Guides
Practical ways to get invoices paid faster — the timing, the scripts, and your options when a customer won't pay.
How to chase an overdue invoice — steps, scripts and timing
A practical sequence for chasing overdue invoices in New Zealand: when to email, when to pick up the phone, what to say, and when to escalate.
Xero invoice follow-up: what reminders miss and what to do next
Xero's built-in reminders stop at email. How to add a phone follow-up step to your Xero invoices — manually or automatically with Gary.
Getting paid as a tradie: chasing invoices in NZ
How NZ tradies can chase unpaid invoices without losing jobs or evenings: terms that protect you, a follow-up routine, and your options when a customer won't pay.
Overdue invoice email templates (NZ) — reminder to final notice
Free copy-and-paste email templates for chasing overdue invoices in New Zealand: a friendly reminder, a firm follow-up, and a final notice before you escalate.
Can you charge interest on overdue invoices in NZ?
When New Zealand businesses can charge interest or late fees on unpaid invoices, how to put it in your terms of trade, and what to do when a customer still won't pay.
Customer won't pay an invoice? Your options in NZ
A step-by-step path for New Zealand small businesses when a customer won't pay: final notice, the Disputes Tribunal, debt collection, and how to keep the relationship where you can.
Xero automatic invoice reminders: setup and limits
How to turn on Xero's automatic invoice reminders, what they do well, where they stop, and how to add a phone follow-up when email reminders go unanswered.
How to ask a customer to pay an invoice politely
Word-for-word ways to ask for payment without souring the relationship: what to say by email and on the phone, and when to firm up.
Invoice recovery vs debt collection: which do you need?
The difference between recovering an overdue invoice and sending it to a debt collector in New Zealand — the cost, the cut, what it does to the customer relationship, and when each one is the right call.
Improve cashflow by getting invoices paid faster (NZ)
Unpaid invoices are the biggest drain on small-business cashflow in New Zealand. Practical ways to shorten the gap between sending an invoice and being paid, without chasing every night.